Check-in and Check-out times: Clearly stated times for when guests can check in and must check out.
Reservation confirmation: Details about how the reservation is confirmed and any required deposits.
Payment Policies:
Accepted payment methods: Information about which forms of payment the hotel accepts.
Deposit requirements: If the hotel requires a deposit, the amount and refund conditions.
Cancellation policies: The hotel’s rules regarding cancellations and any associated fees.
Room Policies:
Occupancy limits: The maximum number of guests allowed in a room.
Age restrictions: Any age-related policies, such as minimum check-in age requirements.
Smoking policies: Whether smoking is allowed in rooms or if the hotel is entirely non-smoking.
Pet policies: If the hotel allows pets, details about fees, restrictions, and requirements.
Facility Usage:
Use of amenities: Rules and restrictions for using hotel facilities like the gym, pool, or business center.
Noise policies: Guidelines on maintaining a peaceful environment for all guests.
Guest conduct: Expectations regarding respectful behavior towards staff and other guests.
Liability and Security:
Security deposit: Some hotels may require a security deposit upon check-in.
Lost or stolen items: The hotel’s policy on lost or stolen items and any safe deposit box availability.
Miscellaneous:
Force majeure: Information about the hotel’s responsibilities in the event of unforeseen circumstances like natural disasters or other emergencies.
Changes to reservation: The hotel’s rights to change room assignments or other details if necessary.
Dispute Resolution:
Procedures for addressing disputes between the guest and the hotel.
Always read and understand the terms and conditions before making a reservation. If there’s anything you’re uncertain about, don’t hesitate to contact the hotel directly for clarification.
