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Holiday Hotel – Tirana, Albania
Welcome to Holiday Hotel. These Terms & Conditions explain the rules and conditions that apply when making a reservation and staying at our property. By making a reservation or staying at Holiday Hotel, guests agree to comply with these terms, together with the specific conditions stated in their booking confirmation.
Reservations can be made directly through our official website, Holiday Hotel’s booking system, or recognised third-party booking platforms.
When making a reservation, guests must provide accurate and complete information, including their name, contact details, arrival date, departure date and the number of guests staying.
The person making the reservation is responsible for ensuring that all members of their booking party understand and comply with these Terms & Conditions.
Room occupancy limits must be respected. The maximum number of guests permitted in each room is determined by the room type and the occupancy details displayed at the time of booking.
Special requests, including preferences regarding rooms, arrival times or other arrangements, are subject to availability and are not guaranteed unless expressly confirmed by the hotel.
Check-in: From 14:00 to 14:30, as published on our Booking.com listing.
Check-out: From 10:30 to 11:00, as published on our Booking.com listing.
Guests are kindly requested to inform the hotel in advance if they expect to arrive outside the stated check-in period.
Early check-in and late check-out are subject to availability and must be confirmed by the hotel. Additional charges may apply where applicable.
Guests must return room keys and any other hotel property provided to them before departure.
Cancellation and prepayment conditions vary depending on the room type, rate plan and booking channel selected at the time of reservation.
Guests should carefully review the cancellation deadline, refund conditions and any prepayment requirements displayed before confirming their reservation.
For reservations made through Booking.com or another third-party platform, the cancellation and payment conditions stated in the booking confirmation will apply.
For reservations made directly with Holiday Hotel, guests should refer to the cancellation and payment terms provided during the booking process or in their reservation confirmation.
If a guest needs to cancel or modify a reservation, they should contact the hotel or use the booking platform through which the reservation was made.
In the event of a no-show, the applicable charges and refund eligibility will be determined by the conditions of the confirmed reservation.
Refunds, where applicable, will be processed in accordance with the relevant booking conditions and payment procedures.
Holiday Hotel accepts payment methods indicated during the booking process and those available at the property, including Visa, Mastercard, Maestro and cash, subject to the conditions of the reservation.
Any deposit, advance payment or prepayment requirement will be communicated during the booking process or in the reservation confirmation.
Guests are responsible for settling all applicable accommodation charges and any additional services or expenses not included in the confirmed room rate.
Any special payment arrangements must be agreed upon with the hotel in advance.
Children of all ages are welcome at Holiday Hotel.
The applicable room rate and occupancy conditions depend on the room type, the number of guests and the ages of children included in the reservation.
Children aged 3 years and older may be charged at the applicable adult rate, in accordance with the property’s published booking conditions.
Cots for children aged 0–2 years may be available free of charge upon request, subject to availability and the conditions of the selected room.
Extra beds are not available.
Guests should include the correct number and ages of children when making a reservation to ensure that the booking details and applicable prices are accurate.
Pets are not permitted at Holiday Hotel.
Guests are requested to contact the hotel before arrival if they require information about assistance animals or applicable exceptions.
Parties, private events and similar gatherings are not permitted unless expressly authorised by the hotel.
Guests must respect the comfort, privacy and peaceful enjoyment of other guests, hotel staff and neighbouring properties.
Excessive noise, disruptive behaviour, harassment, threats or any activity that interferes with the normal operation of the hotel will not be tolerated.
Guests are expected to follow reasonable instructions from hotel management and staff.
Where serious or repeated misconduct occurs, the hotel may take appropriate action in accordance with applicable law and the terms of the reservation.
Holiday Hotel provides non-smoking accommodation.
Guests must not smoke inside non-smoking rooms or in any other areas where smoking is prohibited.
Guests are requested to follow all signs and instructions concerning smoking throughout the property.
Any cleaning, restoration or damage-related costs resulting from a breach of the smoking policy may be charged to the responsible guest where permitted by applicable law.
Guests are expected to take reasonable care of their rooms, furnishings, equipment and all shared hotel facilities.
Guests may be held responsible for damage, breakages, missing items or extraordinary cleaning requirements caused by their intentional actions, negligence or failure to comply with hotel rules.
Any accidental damage should be reported to the reception as soon as possible.
Where a charge is necessary, it will be assessed according to the actual damage or reasonable costs incurred, subject to applicable law.
The hotel will not impose charges for ordinary wear and tear or damage for which the guest is not responsible.
Free on-site parking is available for guests, subject to availability.
Guests must park only in designated parking areas and follow any instructions provided by hotel staff.
Vehicles should be locked, and valuables should not be left unattended inside them.
Guests should report any incident involving a vehicle or the parking area to the hotel as soon as possible.
Wi-Fi access is provided for guests’ general internet use, subject to network availability and technical limitations.
Guests agree to use the internet connection lawfully and responsibly.
The use of the hotel’s network for illegal activities, unauthorised access to systems, distribution of malicious software or activities that interfere with other users is prohibited.
Although Holiday Hotel endeavours to provide a reliable connection, uninterrupted internet access cannot be guaranteed at all times due to technical issues, maintenance or circumstances beyond the hotel’s control.
Holiday Hotel offers accommodation and facilities that may include a restaurant, breakfast service, Wi-Fi, parking and airport transfer arrangements.
The availability, operating hours, prices and conditions of individual services may vary.
Breakfast is generally served from 07:00 to 10:00. Guests are encouraged to confirm any changes to breakfast hours with reception.
Airport transfer arrangements should be confirmed with the hotel in advance. Any applicable conditions will be communicated when the service is arranged.
Certain facilities or services may occasionally be unavailable due to maintenance, operational requirements, safety considerations or circumstances beyond the hotel’s reasonable control.
Only registered guests are entitled to occupy the booked accommodation.
Visitors who are not included in the reservation must obtain permission from hotel management before accessing guest rooms or restricted areas.
Guests must comply with applicable laws, safety instructions and reasonable hotel policies throughout their stay.
The hotel reserves the right to address conduct that threatens the safety of guests or staff, causes property damage or seriously disrupts hotel operations, in accordance with applicable law.
Guests are responsible for checking their rooms and personal belongings before departure.
Any property found after a guest’s departure should be reported to the hotel, and reasonable efforts will be made to identify and contact its owner.
Guests who believe they have left an item behind should contact reception with a description of the item and their dates of stay.
Arrangements for collection or delivery of recovered items will be agreed upon with the guest. Any delivery costs may be payable by the guest.
Holiday Hotel will handle found property with reasonable care but cannot guarantee the recovery or replacement of lost belongings.
Holiday Hotel processes guests’ personal information as necessary to manage reservations, provide accommodation and related services, communicate with guests and meet applicable legal obligations.
Personal information is handled in accordance with applicable data protection laws and the hotel’s Privacy Policy.
Where a reservation is made through a third-party platform, that platform may also process the guest’s information under its own privacy policy.
Guests are encouraged to review the hotel’s Privacy Policy for further information about how personal data is collected, used, stored and protected.
Requests to change reservation dates, room types, guest numbers or other booking details are subject to availability and the applicable rate conditions.
Changes may affect the total price or cancellation conditions. Any modification should be confirmed by the hotel or the booking platform.
In exceptional circumstances where Holiday Hotel is unable to honour a confirmed reservation, the hotel will communicate with the guest as soon as reasonably possible and explain the available options in accordance with the applicable booking conditions and law.
Nothing in these terms excludes any rights or remedies that guests may have under applicable law.
Holiday Hotel will take reasonable steps to provide safe and appropriate accommodation and services.
To the extent permitted by applicable law, the hotel is not responsible for interruptions or failures caused by circumstances beyond its reasonable control, including natural disasters, severe weather, government restrictions, public emergencies or significant utility and infrastructure failures.
Nothing in these terms limits or excludes liability where such limitation or exclusion is prohibited by law, including any applicable liability for death or personal injury caused by negligence, fraud or other non-excludable liability.
These Terms & Conditions are intended to operate in accordance with the laws and regulations applicable in the Republic of Albania.
Any dispute relating to a reservation or stay should first be raised directly with Holiday Hotel so that the matter can be reviewed and, where possible, resolved amicably.
Guests retain any mandatory rights available to them under applicable law.
Holiday Hotel may update these Terms & Conditions when necessary to reflect changes in its services, operational policies or legal requirements.
The version applicable to a particular reservation will be interpreted together with the terms confirmed at the time of booking and any mandatory legal requirements.
For questions about these Terms & Conditions, reservations, cancellations or hotel services, please contact us.
Holiday Hotel
Airport Road, 1504, Tirana, Albania
Website: https://holidayhotel.al
Email: info@holidayhotel.al
Telephone: +355 697033336
We look forward to welcoming you to Holiday Hotel and wish you a comfortable and pleasant stay.
